Is this happening to you? After months of development. You finally put in place a great set of dashboards and reports. Your team now begins to use the new analytics and reporting. You begin to see changes to the business as you handle new situations. How well you cope with this inevitable cycle of change. Read More
Category: customer satisfaction
2012 in review
Hi all, The WordPress.com stats helper monkeys prepared a 2012 annual report for my blog. Thanks to everyone that visited my blog post I appreciate the visits and the chance to share some of my thoughts around technology and Life Sciences. I will publish a plan in early January for the 2013 calendar year. Scroll Read More
Realizing a 360 degree view of your customer…
The problem we are looking to solve is the change in realizing a 360 degree view of your customer for the medical devices industry. Most companies that I deal with are struggling with leveraging customer relationship management (CRM) solutions that live in the cloud versus the traditional ‘on-premise’ applications. In this blog post I will give Read More